Refund Policy
Last updated: January 1, 2025
1. Overview
At ClimblyApp, we want you to be completely satisfied with our service. This Refund Policy outlines the circumstances under which refunds may be issued.
2. Eligibility for Refunds
You may be eligible for a refund if:
- You request a refund within 7 days of your initial purchase
- You have not used more than 20% of your allocated credits
- There is a significant service outage that we cannot resolve
- You were charged incorrectly due to a billing error
3. Non-Refundable Items
The following are NOT eligible for refunds:
- Credits that have been used
- Subscriptions after the 7-day trial period
- Accounts terminated for Terms of Service violations
- Partial month subscriptions
4. How to Request a Refund
To request a refund:
- Email us at [email protected]
- Include your account email and reason for the refund request
- We will review your request within 3 business days
- If approved, refunds are processed within 5-10 business days
5. Refund Method
Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.
6. Subscription Cancellation
You may cancel your subscription at any time. Upon cancellation:
- You will retain access until the end of your current billing period
- No refund will be issued for the remaining days
- Unused credits will expire at the end of the billing period
7. Contact Us
For refund inquiries, please contact: